gd999's Privacy Policy
Protecting your personal information is our top priority. This policy provides full details on how we collect, use, and store your data.
Introduction & Scope
gd999 (referred to below as "we", "our", or "the platform") is an online gaming platform operated for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and protecting that right is our responsibility.
This Privacy Policy ("Policy") explains what types of personal information gd999 collects, the purposes for which that information is used, who it may be shared with, and the measures we take to protect your data. This Policy applies to all individuals who use our website and related services.
By using this platform, you will be considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact us.
This Policy should be read together with our Terms & Conditions and Responsible Gaming page, as they together form the overall framework of our services.
What Information We Collect
gd999 collects your information in several ways. The categories of information collected are listed in detail below:
Identity Information
- Full name
- Date of birth and age verification details
- National ID or passport number (where required)
- Username and password
Contact Information
- Email address
- Mobile phone number
- Current address
- Payment account details (bKash, Nagad, Rocket, Upay)
Financial Transaction Information
- Deposit and withdrawal history
- Payment method details
- Bonus and promotion usage records
- Account balance information
Platform Usage Information
- Gaming activity and history
- Login time and date
- Browser and device information
- IP address and geographic location
We also automatically collect certain information through cookies and similar tracking technologies, which help us improve our service quality and personalise your experience.
Purpose of Data Use
gd999 uses your information for specific and legitimate purposes. We never use your information for unnecessary or inappropriate purposes.
Account management: Your information is used to create, verify, and secure your account.
Payment processing: Financial information is used to complete secure transactions via bKash, Nagad, Rocket, and Upay.
Customer support: To resolve your enquiries, complaints, or issues, and to facilitate communication with our support team.
Security and fraud prevention: To detect suspicious activity, prevent unauthorised access, and maintain platform security.
Age verification: Our platform is for users aged 21 and above only. The necessary information is used to confirm age.
Responsible gaming support: To monitor gaming behaviour, identify potential issues, and provide assistance where needed.
Platform improvement: To analyse your usage patterns and improve service quality and experience.
Communications: To send important updates, security alerts, or account-related notifications.
gd999 does not sell your information to third parties. We may share information only where it is essential for service delivery and subject to your explicit consent.
Data Sharing & Disclosure
We treat the privacy of your personal information with the highest importance. Information may be shared with third parties only in the specific circumstances listed below and under strict confidentiality agreements:
Payment Service Providers
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment service provider. This information is used solely for the purpose of processing transactions.
Technology & Service Partners
Limited information may be shared with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and for the management of technical infrastructure. These partners operate under strict confidentiality agreements.
Legal & Regulatory Authorities
Information may be disclosed to relevant authorities to meet legal obligations, investigate fraud, or comply with court orders. In such cases, we always follow a policy of disclosing only the minimum information necessary.
What We Never Do
- Sell your information to advertisers or marketing companies.
- Share information with unnecessary third parties without your consent.
- Share personal information with any partner without a data protection agreement.
Cookies & Tracking Technologies
gd999 uses cookies and similar tracking technologies to provide an improved gaming experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the platform's core functions. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and personalised experience. They can be disabled at your request.
Analytical Cookies
These collect data to analyse platform usage and improve service quality. This data is processed in aggregate form and does not identify any individual.
You can manage cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform functions to not work correctly.
Data Storage & Security
To ensure the security of your personal information, gd999 has implemented technical and administrative measures that meet international standards.
Security Measures
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Firewall Protection
An advanced firewall system prevents unauthorised access.
Access Controls
Only authorised personnel can access the necessary data.
Regular Audits
Security measures are regularly reviewed and updated.
Data Retention Period
Your information will be retained for as long as your account is active or as needed to provide our services. Even after an account is closed, information required for legal obligations, dispute resolution, or enforcement of our terms may be retained for a defined period.
Data transmission over the internet or electronic storage is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. Keep your account password confidential and contact us if you notice anything suspicious.
Your Rights & Controls
As a gd999 user, you have several important rights regarding your personal information:
You have the right to know what information we hold about you and to receive a copy of it.
You have the right to request correction if your information is incomplete or inaccurate.
In certain circumstances, you have the right to request deletion of your data, where there is no legal obligation to retain it.
You have the right to object to the processing of your data for marketing or other purposes.
You have the right to receive your data in a structured, machine-readable format.
In certain circumstances, you have the right to request that processing of your data be restricted.
To exercise any of these rights, please contact our support team. We will process your request within a reasonable timeframe. Some requests may not be fully fulfillable due to legal obligations, in which case we will inform you in detail.
Protection of Minors
gd999 is strictly for users aged 21 and above only. We do not knowingly collect any personal information from minors.
We have age verification measures in place during the registration process. If we become aware that a minor's information is in our system, we will immediately close that account and delete the relevant data.
If you suspect that your child's or any minor's information may be stored in our system, please contact us immediately.
Policy Changes
gd999 reserves the right to amend or update this Privacy Policy as needed. If there are any significant changes, we will notify you in the following ways:
- Displaying a notice on the platform's homepage
- Sending a message to your registered email address
- Updating the "Last updated" date at the top of this page
Continued use of the platform after the updated Policy is published will be considered as your consent to the new Policy. We recommend reviewing this page regularly.
For significant changes, we will endeavour to give at least 30 days' notice. However, where a change must take immediate effect due to a legal obligation, it may not be possible to give prior notice.
Contact Us
If you have any questions or concerns about the Privacy Policy, or if you wish to exercise your data rights, please contact us. Our support team is active 24/7 and provides service in both Bengali and English.
Privacy-Related Contact
Visit our FAQ page or read About Us for more information. Visit the Responsible Gaming page for information on responsible gaming.